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Customer Service
Frequently Asked Question - FAQsInstaGone Consumer Products is dedicated to providing you with the highest level of customer service. For your convenience, we have listed our most frequently asked questions. If we've missed anything, feel free to contact us Can I order your products via phone, check or money order? Which credit cards do you accept? Can I cancel my order? I canceled my order but I haven't received a credit yet. How long do credits take? Can I return an item that is damaged, defective, or I just don't want? What happens if the item I ordered is not available? Why was I charged sales tax on my purchase? How long will it take to receive my order? Can I have an order shipped to my P.O. Box? Can I ship my order to a different address? How are shipping charges calculated? Can I order your products via phone, check or money order? There are three convenient ways to place your order: -Via Phone: You can place your order over the phone by simply calling our Customer Care department @ 1-(888)-425-0125. Customer Care Representative are available Monday-Friday from 8:00 AM Till 8:00 PM EST. On Saturdays from 8:00 AM Till 3:30 PM EST. - Via Fax: You may also fax your order to 1-(732)-681-2881. -Via Money Order: Please mail your check or money order to the following address: Instagone Consumer Products, LLC. Attn: Customer Care Dept. 1750 Glendola Road Wall, NJ 07719 Note: Please make Check or Money Order payable to: Instagone Consumer Products, LLC. Thank you! Instagone Consumer Products, LLC. Which credit cards do you accept? Visa, Mastercard, Discover and American Express Cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, Novus cards are not accepted. Can I cancel my order? Yes, you can, as long as the item has not already been received by you or already been shipped to you. If the order has already been shipped we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, please accept delivery of the item and call our Customer Service Center at 1-888-425-0125 for return instructions. I canceled my order but I haven't received a credit yet. How long do credits take? We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Can I return an item that is damaged, defective, or I just don't want? If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories. Do not destroy or discard original packing for 30 days. What happens if the item I ordered is not available? We make every attempt to only ship what we have in stock. On occasion, however, an order may be delayed due to unavailability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Why was I charged sales tax on my purchase? State tax is applied to an item if the law of the state you reside in requires it. How long will it take to receive my order? The standard shipping time for orders shipped via UPS ground is 5-10 days. Can I have an order shipped to my P.O. Box? No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Can I ship my order to a different address? Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. How are shipping charges calculated? Shipping charges vary according to package weight and destination. Most products are shipped via UPS or Priority Mail. Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. |
